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Refund & Returns

Effective Date: 4/1/2025

Thank you for shopping with 7uforia. We aim to ensure you’re satisfied with your purchase. Please review our return policy below for details on handling defective items.

Eligibility for Returns

We accept returns only for defective items.

Damage During Transit

If your order is damaged during transit, a claim must be made directly with the shipper. While we will assist in expediting this process, please note that a return or refund may not be issued until the carrier’s claims process is completed.

Return Process for Defective Items

If you believe your item is defective, please contact us at sales@7uforia.com with the following information:

  • A description of the defect
  • Clear images of the item and packaging

Once your return is received, our team will inspect the item to determine whether a replacement will be issued at no charge. If the return is not approved, you will be contacted with further details. If a replacement is not in stock, we will offer you an alternative product or a full refund.

Return Shipping

If your item is deemed defective, we will provide a prepaid return shipping label. If the item is not defective, no return will be accepted.

Refunds

If a replacement item is unavailable, you will be contacted by the company and a refund may be issued to the original payment method. We do not offer store credit or exchanges.

How to Start a Return

To initiate a return for a defective item, please email sales@7uforia.com with:

  • Your full name and order number
  • Reason for the return
  • Photos of the defective item and packaging

Our team will respond within 1–2 business days with next steps.